BILLING SPECIALIST

Liftech Equipment Companies, a leader in Parts/Service/Sales of high end Material Handling and Construction Equipment has an opening for a Billing Specialist. We’re looking for an organized individual to process a high volume of service billing transactions. Accurate preparation and efficient billing of completed service related work orders by use of internal reporting and utilization of multiple systems. Timely work order maintenance, closing, payroll preparation and final invoice transmission to customer based on company’s invoicing schedule. Must be able to prioritize a diverse workload and shift attention to time sensitive items. Training will be hands on and candidate should come with experience in MS Office, specifically intermediate level use of Excel and Word.

Essential Job Duties Including but not limited to:

-Daily work order preparation from multiple systems and reporting sources

-Understanding of billing options and codes in the company’s main ERP system

-Accurate posting of labor to associated work orders

-Accurate posting of “van” parts to associated work orders

-Understand and manipulate labor rates by customer

-Understanding of additional charges by work order based on customer setting and/or notes

-Understanding, translation and accurate/professional entry of meaningful work order notes

-Communication with appropriate operations personnel to clarify work order details

-Accurate and timely maintenance of work order status in multiple systems

-Monitor work orders status variance between NDS and ServiceMax

-Transmission of invoices to customers with special invoice processing requirements

  • PO requirements
  • AP Upload requirements-customer websites
  • Additional document requirements
  • Spreadsheet preparation

-Assist Accounts Receivable with aged billings to determine if non-payment is due to a billing discrepancy

-Follow up and follow through on any open item that prevents the closing/billing or transmission of an invoice to the customer (missing PO, failed transmission, aged WIP, missing documentation, etc.)

-Ability to interpret WIP reporting to identify billable work orders or work orders needing attention

-Timely escalation of issues to management to mitigate billing delays

-Contribute to a high level of billing execution by following departmental SLAs

-Effective and professional communication with internal staff and customers at all levels

-Complete understanding and ownership of the billing process and associated deadlines

Additional Job Duties :

Assist branches with WIP monitoring and maintenance

Assist with billing corrections or credit memo creation

Assist with researching and resolving issues tied to open or closed billings

Take the lead on customer specific invoicing needs; clarify, implement, modify, communicate as needed

Assist with keeping customer contacts up to date in company’s ERP/CRM systems

Regular contribution within the department to identify efficiencies, solutions, resolutions to daily tasks, new customer requirements or new/changing business requirements

Qualifications/Knowledge

Billing experience desired

Intermediate Word/Excel skills

Detailed oriented with exceptional organizational skills

Team player with confidence to work independently

Strong communicator with all levels of staff

Ability to manage a versatile workload with deadlines

Commitment to quality customer service, professionalism and interpersonal skills

Liftech Equipment offers a competitive salary and outstanding benefits package, to include 401k with employer match, and Vacation/Holiday pay. Embrace this opportunity to join a diverse and talented group of individuals in representing superior lines of equipment and providing high ranking customer service.

If you have the qualifications and the strong desire to work with the best, submit your resume’ via email to: info@liftech.com, Attn: Ron Leblanc, General Operations Manager

Job Type: Full-time

Required education:

  • Associate

Required experience:

  • Billing: 1 year