Service Manager – Heavy Equipment Dealer
LIFTECH EQUIPMENT COS., INC.Schenectady, NY

Job Summary

Service Manager – Schenectady, NY

Liftech Equipment Companies is a leader in Industrial & Construction Equipment Sales/Rentals, Parts & Service, and we have an immediate opening for a Service Manager based out of our Schenectady, NY Branch operation.

This is your opportunity to be a key part of a strong team atmosphere that breathes success through product pride & quality. The ideal candidate must have solid customer service and supervisory skills to successfully manage the day to day operations of our fast-paced Service Department which also regionally oversees our Service Technicians and Valued Customers in the Albany, NY & surrounding Capital District Region.

Experience in the lift truck/material handling, construction equipment and various other types of industrial equipment businesses is preferred. Your responsibilities as the Service Manager include ensuring that the branch achieves desired Service Department profitability levels thru excellence in performance of the following areas:

Service

-Manage and complete current PM arrangements in a timely manner, based on an in-house PM reporting system.

-Ensure service work is completed in a manner that corresponds to the customer’s expectations to the agreed upon level of quality, scope, price, and timeframe.

-Maintain timely and relevant discussions with the customer during the course of repair.

-Ensure that employee evaluations are performed in a timely manner

-Ensure that quotes for service work are tracked until lost, sold or dead

-Ensure dispatching is completed in the most effective and efficient manner

-Ensure vans are adequately maintained, both physically and mechanically

-Ensure technicians are being supported

-Ensure the branch is “Easy to do Business With”

-Regular communication aftermarket objectives to branch employees.

-Ensure parts is supporting timely completion of service work

-Identify and implement improvements in operating procedure

-Regularly hold branch meetings

-Ensure the rental machines residing in your branch maintain a level of rental readiness

-Ensure that machines on rent are maintained, including timely response to repair requests

-Ensure that machines are checked-in in a timely manner

-Call on customers for Service and Parts opportunities and resolving customer issues.

Liftech Equipment offers highly competitive pay based on experience. In addition, we offer company subsidized Health/Dental Insurance Benefits as well as company sponsored Vision and Life Insurance Benefits, 401k Retirement Plan Option with Company Match, Vacation/Holiday pay, and more. Embrace this opportunity to join a diverse and talented group of individuals in representing superior lines of equipment and providing high ranking customer service.

If you have the qualifications, desire, and drive to work with the best, submit your resume’ via email to: info@liftech.com, Attention: Eric Montalvo, Operations Manager. No Phone Inquiries Please .

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience:

  • Heavy Equipment Background: 2 years
  • Management: 3 years

Required license or certification:

  • Driver